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Higher Degree Research Office

Dr Jana Lay-Hwa Bowden-Everson
Title:Dr
First name:Jana
Middle name:Lay-Hwa
Surname:Bowden-Everson
Faculty:Faculty of Business & Economics
Department:Dept of Marketing and Management
Telephone number:+61 2 98501813
Mobile number:0438 206 003
Address:Department of Marketing & Management
Faculty of Business & Economics
Macquarie University
Building E4A, Level 6, Room 650
North Ryde
NSW 2109
Email:jana.bowden-everson@mq.edu.au
Website:http://www.businessandeconomics.mq.edu.au/contact_the_faculty/all_fbe_staff/Jana_Bowden
Discipline/Expertise:Marketing
Keywords:Customer engagement, customer-brand relationships, customer loyalty and disloyalty, customer satisfaction and delight, customer service, relationship marketing, services marketing & higher education marketing